Shipping Policy
Excel Beck Consulting – https://excelbeck.com
Effective Date: [Insert Date]
At Excel Beck Consulting, we offer both digital downloads and physical products. This Shipping Policy outlines how each type is delivered, with a specific focus on India-only physical shipping.
1. Digital Products
Delivery Method:
All digital products (Excel templates, tools, scripts, courses) are delivered electronically.
Upon successful payment, your product will be delivered via:
Download link on the checkout or confirmation page
Email containing download instructions or access credentials
Delivery Time:
Instant delivery after payment confirmation
For customized digital orders, delivery may take up to 24–48 hours
Non-Delivery Issues:
If you do not receive your product:
Check your spam/junk email folder
Contact us at 📧 [Insert Email] with your order number
We’ll resend access as needed
2. Physical Products (India Only)
Shipping Area:
We currently ship only within India.
Processing Time:
All physical orders are processed and shipped within 2–3 business days of payment confirmation.
Shipping Methods & Delivery Time:
We ship via trusted domestic courier services (e.g., DTDC, Delhivery, Blue Dart, or India Post).
Estimated delivery time: 5–10 business days, depending on your location.
Shipping Charges:
Shipping costs are calculated during checkout based on delivery location and package size.
You will see the final shipping amount before completing your order.
3. Damaged or Defective Products
Reporting Damage:
If your physical product is damaged on arrival, report it to us within 7 days of delivery.
Replacement Policy:
We offer replacements only for damaged goods—no refunds will be provided.
Email 📧 support@excelbeck.com with:
Your order number
Clear photos of the damage
Return shipping for damaged products is to be paid by the customer.
4. Order Tracking
Once your order is shipped, we’ll email you a tracking number.
You can track your delivery via the courier’s website or app.
5. Shipping Address & Order Changes
Please double-check your shipping address before placing the order.
We are not responsible for delayed or lost shipments due to:
Incorrect or incomplete addresses
Unreachable recipients
Changes to the order cannot be made once it is processed or shipped.
6. Contact Us
For shipping questions or issues, please contact:
📧 Email: support@excelbeck.com
🌐 Website: https://excelbeck.com